Susoreny & Associates will add value to our clients' business, not simply by helping serve and solve their insurance issues and needs, but more so by providing extraordinary service first and foremost, backed by a full spectrum of transportation insurance products.
By being true to this mission throughout our existence, we have come to be acknowledged by our clients as 'Business Partners and Advisors' – not just their insurance agent.
The 'Core Values' of our business philosophy are:
- Respect for the Individual
- Providing the Best Client Service in the Industry
- Exhibiting Integrity, Professionalism, and Striving for Excellence
in Everything We Do
- Continuous Improvement -- in Our Products . . . Our Services . . . and Our People.
Our clients rightfully deserve the best service in the industry.
Our insurance carriers deserve honest professional representation
of their products and business transactions.
- To be considered the Best Transportation Insurance Agency in the Midwest, both by our clients
and by the markets we represent.
- To exceed our customers’ expectations by providing the best insurance values to our clients,
while bringing only the best possible risks to the markets we represent.
VALUE-ADDED SUSORENY SERVICES
- ANNUAL MVRs -- We will provide Customers with Annual MVRs --
at NO COST TO YOU.
- NEW DRIVER MVR REQUESTS -- Whenever you add a new driver,
just give us a call and we will provide you with a current MVR
(ONE-DAY SERVICE) at NO COST TO YOU.
- CURRENT DRIVERS' LIST & EQUIPMENT LIST -- Every 90 days, we
will provide you with a current updated list of all your drivers and
equipment for which coverage is in place.
- CERTIFICATES OF INSURANCE -- We will provide immediate certificates
- IMMEDIATE ICC and STATE FILINGS
- PROMPT, COURTEOUS PERSONAL SERVICE --
- All calls between 8:00 am & 5:00 pm Monday through Friday will be answered by a real person or
responded to within ten (10) minutes!
- Any other times, someone is always on-call, and only a phone call away, day or night, weekday or weekend... especially when you or one of your drivers is in need please just be sure to Mark Your Message “URGENT”
before sending; that way, it goes right to our always-on-call staff member’s cellphone!
- SPECIAL REQUESTS -- What may be beyond your normal scope of business is likely to be something with which
we've had experience... so never hesitate to ask. We fully intend to exceed your needs and expectations.
OUR COMMITMENTS TO OUR CUSTOMERS
- We Will Continue to Earn Your Business Every Single Day, and Thereby to Earn Your Trust and Confidence.
- We Will Handle Your Transportation Insurance Needs with a Sense of Urgency, in a Professional Manner, and with a Positive Attitude.
- We Will Be There Whenever You Need Us -- with
24 / 7 / 365 availability by phone to handle both everyday occurrences and emergency situations whenever and wherever they occur.
- We Will Provide Our Customers with Outstanding Service at Every Turn,
With Each and Every Opportunity We Have to Address Your Ongoing
- We Will Demonstrate our Care and Consideration for You and your Business,
and Will Work Hard to Get to Know and Understand You and Your Needs, Concerns, and Successes.
- Finally, We Will Do Whatever It Takes to Help You Feel Like a Valued Part
of our Family of Trucking Customers.