 OUR MISSION
Susoreny & Associates will add value to our clients' business, not simply by helping serve and solve their insurance issues and needs, but
more so by providing extraordinary service first
and foremost, backed by a full spectrum of transportation insurance products.
By being true to this mission throughout our existence, we have come to be acknowledged by our clients as 'Business Partners and Advisors' – not just their insurance agent.
OUR VALUES
. . The 'Core Values' of our business philosophy are:
- Respect for the Individual
- Provide the Best Client Service in the Industry
- Integrity and Professional Excellence in Everything We Do
- Continuous Improvement -- in Our Products . . . Our Services . . . and Our People.
Our clients rightfully deserve the best service in the industry. Our insurance carriers deserve honest professional representation of their products and business transactions.
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OUR GOALS
 To be considered the best transportation insurance agency in the
Midwest, both by our clients and by the markets we represent.- To exceed our customers’ expectations by providing the best insurance values to our clients, while bringing only the best possible risks to the markets we represent.
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. . VALUE-ADDED SUSORENY TRADEMARK SERVICES
- ANNUAL MVRs -- We will provide you with annual MVRs at
NO COST TO YOU.
- NEW DRIVER MVR REQUESTS -- Whenever you add a new driver,
just give us a call and we will provide you with a current MVR
(ONE DAY SERVICE) at NO COST TO YOU.
- CURRENT DRIVERS' LIST & EQUIPMENT LIST -- Every 90 days, we will provide you with a current updated list of all your drivers and equipment for which coverage is in place.
- CERTIFICATES OF INSURANCE -- We will provide immediate certificates upon request.
- IMMEDIATE ICC and STATE FILINGS
- PERSONAL SERVICE -- All calls between 8:00 am & 5:00 pm Monday through Friday will be answered by a real person or responded to within five minutes! Any other times, someone is always on-pager, and only a phone call away, day or night, weekday or weekend.
- SPECIAL REQUESTS -- What may be beyond your normal scope of business, is likely to be something with which we've had experience. So never hesitate to ask. We fully intend to exceed your needs and expectations.
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OUR COMMITMENTS TO OUR CUSTOMERS
 We Will Strive to Earn Your Business Each and Every Day, and Thereby to Earn Your Trust and Confidence.- We Will Handle Your Transportation Insurance Needs with a Sense of Urgency, in a Professional Manner, and with a Positive Attitude.
- We Will Be There Whenever You Need Us -- with
24 / 7 / 365 availability by pager to handle both everyday occurrences and emergency situations whenever and wherever they occur.
- We Will Provide Outstanding Service at Every Turn, With Every Opportunity We Have to Address Your Ongoing Insurance Needs.
- We Will Demonstrate our Care for You as Fellow Human Beings, and Will Work Hard to Get to Know and Understand You and Your Needs, Concerns, and Successes.
- Finally, We Will Do Whatever It Takes to Help You Feel Like a Valued Part of our Family of Trucking Insurance Customers.
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